Privacy Policy

Last updated: July 1, 2026

This Privacy Policy describes how Gastro Liver & Endoscopy Center ("we", "us", "our", "the Clinic"), led by Dr. Manish Kumar Gupta, collects, uses, discloses, and safeguards the information of visitors to our website https://gastroliver.co.in (the "Website") and patients who use our services. By using this Website or our services, you agree to the terms of this Privacy Policy.

Data Fiduciary Statement

Gastro Liver & Endoscopy Center is a Data Fiduciary as defined under the Digital Personal Data Protection Act, 2023 ("DPDP Act 2023"), Government of India. Queries relating to your personal data and the exercise of your rights under the DPDP Act 2023 can be directed to our governance/grievance mailbox at gastroliverclinics@gmail.com.

1. Information We Collect (Section 5 — Notice)

We collect personal data that you provide when you register, book appointments, or interact with our Website. This includes:

• Identification data: name, date of birth, gender
• Contact data: email address, mobile number
• Health data: medical history, symptoms, appointment details, diagnostic reports
• Technical data: IP address, browser type, device information, cookies

We collect this data only for specific, lawful purposes and, where required, with your consent (DPDP Act 2023, Section 4).

2. How We Use Your Data (Section 5 — Processing Purposes)

Your personal data is processed for:

• Providing medical diagnosis, treatment, and care (mandatory)
• Managing appointments and scheduling (mandatory)
• Sending appointment reminders and health communications (optional consent)
• Improving our services through anonymized analytics (optional consent)
• Compliance with legal and regulatory obligations

We do not sell, rent, or trade your personal data to third parties for commercial purposes.

3. Your Rights as a Data Principal (Sections 11–14)

Under the DPDP Act 2023, you have the following rights:

• Section 11 — Right to access: Request a summary of the personal data we hold about you
• Section 12 — Right to correction: Correct inaccurate or incomplete data
• Section 13 — Right to erasure: Request deletion of data no longer needed
• Section 14 — Right to grievance redressal: File a complaint regarding how your data is handled

To exercise these rights, contact us at gastroliverclinics@gmail.com.

4. Consent (Section 6)

Your consent is free, specific, informed, and unambiguous. You may:

• Grant or withdraw consent for each purpose individually
• Withdraw consent at any time without affecting the lawfulness of prior processing (Section 6(4))
• Request a copy of your consent receipt

Withdrawal of consent may affect certain optional services. Mandatory consents (e.g., those required for medical treatment) are necessary to provide care and cannot be withdrawn while treatment is ongoing.

5. Data Retention (Section 7)

We retain your data only as long as necessary for the purpose it was collected. Health records are retained for 7 years, as required under the Clinical Establishments (Registration and Regulation) Act and associated rules. After this period, data is securely deleted or anonymized.

6. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and understand visitor behavior. You can disable cookies through your browser settings; however, this may affect certain features of the Website.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security audits. In the event of a personal data breach, we will notify affected Data Principals and the Data Protection Board of India as required by law.

8. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

• With medical staff, laboratories, or diagnostic partners directly involved in your care.
• With service providers who assist us in operating the Website (such as hosting or analytics providers), under confidentiality obligations.
• When required by law, court order, or governmental regulation.
• To protect the rights, property, or safety of the Clinic, our patients, or others.

9. Third-Party Links

Our Website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of these external sites and encourage you to review their respective privacy policies.

10. Children's Privacy

Our Website is not directed at children under the age of 18. Where information about a minor patient is submitted, it is understood to be provided by, or with the verifiable consent of, a parent or lawful guardian, in accordance with Section 9 of the DPDP Act 2023.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

12. Contact & Grievances (Section 13)

For any privacy-related concerns, questions, or grievances:

• Gastro Liver & Endoscopy Center
• Governance / Grievance Email: gastroliverclinics@gmail.com
• Website: https://gastroliver.co.in
• Data Protection Board of India: dpboard.gov.in (once operational)

We will endeavor to respond to grievances within 30 days, as required under the DPDP Act 2023.